Excellence in Training - Quick Facts
	Our training has been described as “Gold Standard.”
	Training can be done on-site either in Van Hoose’s facility, at your facility, at a mobile facility, or can be computer based.
	Training on our Electronic Manager Product takes less than four hours per user.
	After our product is implemented and your staff trained, we provide “floor walking” which consists of having our trainers available to you during normal working hours to assist users in any capacity needed.

	We train selected members of your staff to enable them to edit within our software product, after the project is completed and all users trained, thereby eliminating continued dependence upon Van Hoose.

VHA’s Gold Standard Training
We at VHA start our training with a standard format which we enhance to contain a scenario that strikes a familiar chord with your community of users. This will typically include the discussion of a common business process using terminology unique to your company. Our customized approach allows users to visualize the use of our Electronic Manager (EM) application tool in their own environment.

Our training approach is provided on two levels:

1. On-Site Training
First is our hands-on classroom approach. Training can be accomplished at our facilities in Dayton, Ohio or at your location. If training facilities are not available at your location, we can assemble a mobile training classroom facility.

This training, which is fun and interactive, will introduce employees of your company to the core EM application features. The functionality of the tool will be the same regardless of the department or area a user works in. Our classes can be designed to train users from different areas separately or together, depending on the goals set by management. Our consultants then work with each customer group to determine the best way to train their employees. Our goal is for each new user to develop a comfort level with the product that will allow them to return to their desks and begin to actively use the system. Quick reference guides are provided to all users, as well as, an online help function to further assist them, once they have left the classroom. Offering hands-on training fully engages your employees in a solutions-minded environment. As a result, the classes frequently generate spontaneous discussions on how to best apply the EM tool within their environment. Because of the great value generated by these discussions, we strongly encourage the use of classroom training for the majority of our customers at each site.

2. Computer Based Training
A second method of training is offered in situations that require a large number of users to be trained quickly, and also for users who are unable to attend classroom training. This alternative is our Computer Based Training (CBT). CBT can be tailored to your unique processes or you can choose to use a more generic approach. Whether your staff needs hands on learning or CBT, VHA is there to deliver the same caliber of excellence in either venue. Here at VHA we realize that sometimes it is difficult for individuals to break away from their responsibilities and benefit from our top quality training in person. To address this unique need, Van Hoose Associates offers not only convenient CD media training, but distance learning via the web, as well. A user simply logs in and attends a training session right from his/her desk at home, or at the office. We remove the how, when and where as roadblocks to your successful training answer.

Either training method will enable your employees to learn the basics of EM and how to navigate throughout the system with a limited investment of their time.

The Bonus: It takes less than half a day in a hands-on class to grasp 100% of the EM functionality.

Topping It Off – Floor Walking
You have the option to request VHA Customer Follow-Up Support personnel who can actually reside within your various departments for a specific time period as your users begin to ramp up and populate EM with their own materials and files. We refer to this as “Floor Walking.” This follow-up can occur on an intermittent basis for up to several weeks after training is completed and the product is fully implemented. This phase can include anything from one-on-one training at an individual’s desk, to assisting in the development and implementation of planning strategies. This On-Site Support, which we call the Jump Start Program can truly maximize the benefits of EM in your workplace.

Training an Administrator
In order for VHA to provide you with a turnkey solution, our customers may elect to maintain the EM in house. In order to ensure that someone in your organization is able to make changes, as needed in your program, we train people from your company and call them Functional Systems Administrators (FSA’s). These FSA’s are trained to work within the Admin Module of EM wherein they are able to change permissions, rename files, tabs, etc. and make other changes to the program, as needed.

The Bonus: It takes less than half a day in a hands-on class to grasp 100% of the EM – Admin Module functionality.