Business Process Management - Quick Facts
	VHA’s Electronic Manager (EM) provides a secure, paperless and results-driven Business Process Management solution.
	Our EM solution brings consistency and standardization to your business processes throughout your organization.
	EM provides a “Workflow on the Go” capability to allow collaboration and streamlining of a work process or project.
	EM can serve as a "process blind" BPM tool by allowing you to quickly institutionalize your key business processes.

Business Process Management (BPM)

BPM – Defined
Business process management is the discipline of managing, streamlining, and automating business processes in order to increase profitability throughout an organization.

ELECTRONIC MANAGER (EM) Provides a Business Process Management Solution.

The fiercely competitive business world we live in drives us all to constantly get better at what we do. It is imperative that not only are business processes identified and understood, but that those processes are continuously improved by increasing efficiencies, minimizing variation and driving out costs.

Flexibility and Security
VHA provides a secure, paperless, and results-driven BPM (Business Process Management) solution. The VHA Electronic Manager (EM) solution answers the challenge to bring consistency and standardization to the business processes of organizations that have multiple departments, functions and/or divisions. This is accomplished by an application which brings standardization to the business processes which exist between departments, as well as, business processes that exist within a department. As an illustration, an organization has four existing departments: Accounting, Estimating, Engineering and Sales. The Estimating Department has a process for producing bids, thus possessing its own process and unique content requirements. However, once a bid is accepted by a customer, all departments are involved--the Sales Department secures the client’s approval, they send it to the Estimating Department to make them aware that their bid has been accepted; to the Accounting Department so the client can be invoiced; and lastly, to the Engineering Department so the work can be started on the client’s project. VHA’s Electonic Manager also allows for security interdepartmentally and within a department. Permission levels can be set for each unique individual. Permissions can be granted for viewing, editing, creating, copying and/or deleting and can vary according to job function. For example, a salesperson in the Sales Department may be able to view invoices generated by the Accounting Department, however, they cannot edit the invoices. Further, within the Accounting Department, some users may only have access to view financial reports while others in the department can create them, edit them, etc. All of this flexibility and security is provided by our EM solution in a user-friendly and easy-to-learn interface.

Workflows
Business processes consist of a sequence of tasks, inputs, outputs, and metrics. A sequence of tasks and assigned owners can also be defined within a “workflow”. Repetitive workflows, particularly those that require a high volume of forms and documents, can be accomplished more efficiently, if they are automated. The Workflow on the Go capability within EM enables the average user to take advantage of these opportunities to improve efficiency and drive down costs. The coordination and management of workflows, and the ability to measure cycle time, are key ingredients of successful Business Process Management.

Process Blind
VHA Electronic Manager can serve as a “process blind” BPM tool by enabling your organization to quickly institutionalize your key business processes. Regardless of the current status of your business processes, the EM solution can be initiated to match your current or required state, while providing the ability to quickly affect modifications as your business and its key processes change. The “process blind’ versatility of the EM solution will enable the organization to make frequent and rapid process improvements with little or no training to the users who execute those processes.